How User Reviews Can Make Or Break Your Mobile App?

How User Reviews Can Make Or Break Your Mobile App?

Share blog

We have been witnessing an increasing emphasis on user satisfaction for quite some time now. Customer support has become the core of all business models over time. Today’s customers do not just represent the payer of bills; they rather play a very big and crucial role in your business. Developing a mobile application is usually not an easy process. With that, your prospective users may have various use cases and requirements.

Getting to know what exactly are the use cases and requirements for your end users can be a bit challenging. The best method for learning the things that your users want is to listen to them. Only your users can effectively let you know what can work better and what would not. If you do not pay heed to your users, you will end up making ignorant and unreliable guesses for what your users want or need.

Types of Mobile App Users

For understanding how rare and valuable feedbacks are, you require understanding the types of mobile app users. In general, there are two types of users:

1. The Vocal Users

The vocal users always tell you as to what they feel about your mobile app, irrespective of their experience being happy, satisfied, or angry. They will comment on their reviews and quickly share their feedbacks through every possible channel. In short, these mobile app users like being heard and would most expectantly take every step to make sure they are being heard.

2. The Non-Vocal Users

The non-vocal type of users is always more in number in comparison to the vocal ones. Such users represent the major portion of your user base. The non-vocal users hardly speak anything and often stay quiet no matter they hate or love the mobile app. They just continue using the app or uninstall it.

 

Testing Videos

Keep Rooms for In-App Communication

As per research and surveys, each time a user exits or deletes your mobile application, it can be the final time he is using it. Do not guide your users who wish to give a review or raise a query for reaching an e-mail form, FAQ page, or another website. The ability for posting a review and receiving an answer must be as easy and simple for your users as the other functionalities in your mobile app.

Once it becomes tough for your users to speak out, especially the non-vocal users, you would end up losing them. You should have the scope for in-app communication. This means that your app should provide a space for your users for sharing comments, reviews, and suggestions. Also, make sure that your users get the answers to their concerns as soon as possible.

How to Ensure a Better Future for Your Mobile App?

A million mobile apps are available today, and there are thousands of them for a single purpose.  Paying attention to the reviews of your app users can help in ranking your app higher than the others as you will get to know their needs better in comparison to your rivals.

Also Read: Advanced Performance Testing: Perfecting Your App Flow

Role of Mobile App Testing

To provide a better experience to your users, you need to perform robust and sound testing on your mobile apps. Mobile app testing helps the businesses to develop apps which are highly scalable as well as accessible across various platforms. It ensures better functionality, consistency, usability, and performance of your mobile app.

Major Parameters to Keep In Mind for Mobile App Testing

  1. Mobile Device Selection: Choose the most appropriate devices for the test based on user preferences and usage patterns.
  1. Cloud Testing: Deploying Cloud can help you in reaching the market quickly and reducing the test costs.
  1. Performance: Conducting performance testing is very critical to ensure the robust performance of your apps on real devices.

Also Read: Advanced Performance Testing: Perfecting Your App Flow

 

  1. Real Devices: Testing on real devices will help you know how your mobile app will function in real-time on the devices of real users.
  1. Manual or Automated App Testing: Both manual as well as automation testing, is very important for the success of your mobile app. Hence keep space for both. Do not try to automate everything.

Automation Testing

To ensure the success of your mobile app you have to put your best efforts in. As the end users are the ultimate deciders, always develop and test your mobile apps from the perspective of your users. Apart from that always keep your ears open to feedbacks. Stay humble with the positive reviews and try to take the negative reviews seriously. Work on your app and improve the features that result in trouble for the end users. You can always outsource mobile app testing services to make sure that your app offers a consistent user experience.

Stay updated with our newsletter

Subscribe to our newsletter for some hand-picked insights and trends! Join our community and be the first to know about what's exciting in software testing.

Our Blogs

(Re)discover the QA & software testing world with our blogs

Welcome to the testing tales that explore the depths of software quality assurance. Find valuable insights, industry trends, and best practices for professionals and enthusiasts.

AI in Test Automation: A Competitive Advantage for Enterprise QA
Latest Blog. April 15, 2025

AI in Test Automation: A Competitive Advantage for Enterprise QA

With AI enabling test automation, a new revolution is taking place in QA almost everywhere. Beyond basic scripting, it provides smarter, faster, and more accurate means to verify the software’s reliability. Test case generation is perhaps its strongest capability. It takes AI in test automation the form of requirements, code structures, and user flows to […]

Read More
Performance Testing for Logistics Platforms: Meeting Operational Demands
Latest Blog. April 7, 2025

Performance Testing for Logistics Platforms: Meeting Operational Demands

As the online industry is rising frequently, a smooth logistic workflow is necessary. In the current era, consumer expectations are high, so the reliability of the logistic service can either make or break your brand reputation. As per the reports, the digital market is designed to  cross $50 billion by 2025. Ensuring the effectiveness of […]

Read More
How to Choose the Right Test Automation Framework for Your Business?
Latest Blog. March 31, 2025

How to Choose the Right Test Automation Framework for Your Business?

A crucial process in the software development phase is testing. It might be challenging to select the best QA automation testing services, yet effective test automation depends on it. The needs of the software market change along with technology. To stay up with agile development, industry participants need to provide quality quickly. This involves creating […]

Read More
Security Testing for Retail Platforms: Protecting Data and Transactions
Latest Blog. March 10, 2025

Security Testing for Retail Platforms: Protecting Data and Transactions

We all have been encountering a number of ecommerce sites that have been hovering over the digital space. So, it is evident that the retail landscape is growing to be more competitive than ever in 2025 and the future as well. The following ecommerce platforms and POS systems showcase a number of features to allure […]

Read More

Get in touch

Let’s accomplish (in)credible projects together.

Fill out and submit the form below, we will get back to you with a plan.

Don’t hesitate, mate. SAY HELLO

ISO Certifications

CRN: 22318-Q15-001
CRN:22318-ISN-001
CRN:22318-IST-001